Introduction
Decent Essays Preview The Customers Revenge ‘The Customer’s Revenge’ We have all been somewhere in a store or dealership when there was an irate and unhappy customer looming in our presence. They were obviously upset about something and generally draw a lot of negative attention to themselves and to the company Customer Care is an important point in management and should be carried out by any manager within any business organization irrespective of what departments he is directly of indirectly in charge of. It is important to note that a business or organization cannot effectively attract customers /clients if it cannot deal with its internal clients/5(4) Consistency is critical; it creates credibility. Conclusion I have always believed customers are the focal point of any business. I found that having satisfied customers does not mean you are doing a good job. It may mean the customers are satisfied because their expectations are so low and there is no one else doing any better. Having Get Access
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some of the benefits of meeting your customers’ expectations include: • customers that transform from first-time visitors to loyal clients • increased sales as customers feel more comfortable doing business with you • more referrals from satisfied customers who bring in additional business by word of mouth there is no doubt that adequately Estimated Reading Time: 12 mins Customer Care is an important point in management and should be carried out by any manager within any business organization irrespective of what departments he is directly of indirectly in charge of. It is important to note that a business or organization cannot effectively attract customers /clients if it cannot deal with its internal clients/5(4) Consistency is critical; it creates credibility. Conclusion I have always believed customers are the focal point of any business. I found that having satisfied customers does not mean you are doing a good job. It may mean the customers are satisfied because their expectations are so low and there is no one else doing any better. Having Get Access
References
21/10/ · Words: Length: 4 Pages Document Type: Essay Paper #: Read Full Paper. Customer service is a fundamental service tat a business sould provide in order to increase sales and ave a returning clientele. Customer service tus becomes a very important facet of a good business and of growing profits This essay will explain what is meant by excellent customer service, outline an excellent customer service structure and give ways in which it can be maintained. It will also state the impotence of customer service to a business or entity. Customer service is used to set the direction for the business 31/05/ · Good customer care is about understanding and meeting customers’ needs and expectations. The objective should be to win and keep customers. Customers can be classed as internal or external. External customers include consumers or businesses who buy goods and services as well as suppliers to the firm such as agencies and lenders
The Importance Of Customer Service
This essay will explain what is meant by excellent customer service, outline an excellent customer service structure and give ways in which it can be maintained. It will also state the impotence of customer service to a business or entity. Customer service is used to set the direction for the business Decent Essays Preview The Customers Revenge ‘The Customer’s Revenge’ We have all been somewhere in a store or dealership when there was an irate and unhappy customer looming in our presence. They were obviously upset about something and generally draw a lot of negative attention to themselves and to the company 31/05/ · Good customer care is about understanding and meeting customers’ needs and expectations. The objective should be to win and keep customers. Customers can be classed as internal or external. External customers include consumers or businesses who buy goods and services as well as suppliers to the firm such as agencies and lenders
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Consistency is critical; it creates credibility. Conclusion I have always believed customers are the focal point of any business. I found that having satisfied customers does not mean you are doing a good job. It may mean the customers are satisfied because their expectations are so low and there is no one else doing any better. Having Get Access 20/04/ · One of the most important features of customer care is the “feel good factor”. Phases in the customer service. Pre-transaction phases Transaction phases Post transaction phases The pre-transaction is about the service level and its related activities. The will help towards molding the organization towards the customer orientation Decent Essays Preview The Customers Revenge ‘The Customer’s Revenge’ We have all been somewhere in a store or dealership when there was an irate and unhappy customer looming in our presence. They were obviously upset about something and generally draw a lot of negative attention to themselves and to the company
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